All shipping is carried out through Australia Post.
We only ship inside Australia this includes:- NSW, QLD, WA, VIC, NT, TAS, SA
FREE Delivery to anywhere in Australia.
Delivery Time Frame – Delivery will vary – usually between 5 – 10 working days of the order.
We will always try to stock large levels of all items we do sometimes become out of stock of some products. In this case you will be emailed and informed of the expected delay. The general delay is usually only 3 - 5 days.
Money Back Guarantee and Refunds
Reflections offers a money back guarantee on the authenticity of every product we sell, we only sell genuine products. Product warranties are held with the manufacturers with a minimum 12 months. Reflections will not exchange or refund goods unless they were damaged or faulty when purchased. If you have simply changed your mind and want a refund a 10% restocking fee is applicable (goods must be unopened, undamaged and unused including packaging) as we have to cover bank and stocking charges, alternatively we can provide a store credit of your purchase.
Our Refund Method
We will refund to your credit card which you ordered with.
We cannot refund freight charges on delivery and return of goods and all returns must be with in 14 days of purchase.
If your products are damaged in transit please contact us to organise a replacement.
At the time of ordering, it is your obligation to enter the correct delivery address details. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place. We will always endevour to follow up any missing or lost parcels with Australia Post on your behalf and do everything in our power to rectify the situation. On purchasing with us you are excepting these terms.
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